Frequently asked questions
How do I contact the relevant authorities if I need help with a specific procedure?
Each procedure and information page on ROEPAS includes contact details for the competent national authorities and contact points. You can also access assistance services, including links to Your Europe Advice for free, personalized legal guidance, and the Single Digital Gateway's assistance services. These services can help answer questions about EU rules and your rights in your own language.
What should I do if I encounter technical problems or incorrect information?
If you experience technical difficulties accessing online procedures or believe information is incorrect or outdated, please use the feedback mechanism provided on each page. You can also contact the designated national coordinator or the Single Digital Gateway assistance services. Your feedback helps improve the quality and accuracy of information for all users across the EU.
What is the Single Digital Gateway and how does it help me?
The Single Digital Gateway is a one-stop online platform that provides EU citizens and businesses with easy access to information, administrative procedures, and assistance services across all EU Member States. It helps you understand your rights, find relevant procedures, and complete administrative tasks online, whether you're living, working, studying, or doing business in another EU country.
Can I complete administrative procedures online through this portal?
Yes, where available, the Single Digital Gateway provides direct access to online procedures for various administrative tasks such as registering a vehicle, applying for professional qualifications recognition, submitting tax declarations, or registering a business. The portal indicates which procedures can be completed entirely online and provides links to the relevant national authorities' systems.
What types of information can I find on ROEPAS?
ROEPAS provides comprehensive information about your rights and obligations as an EU citizen or business, including: residence and work permits, social security coordination, professional qualifications recognition, tax obligations, consumer rights, business registration requirements, vehicle registration, and healthcare entitlements. Each topic includes clear explanations, step-by-step guidance, and contact details for competent national authorities.
Is the information available in my language?
Yes, in accordance with the Single Digital Gateway Regulation, information about cross-border rules and procedures must be available in all official EU languages. ROEPAS provides content in both Romanian and English, and you can access information from other Member States in their respective languages. Online procedures should also be available in the language of the country where the procedure is processed.